Contact Us
This is the page to use if you want to reach the people who write and maintain Crypto Casinos. We cover Bitcoin and crypto casinos available to US players, and most messages we get fall into a handful of categories: a correction on a review, a question about how BTC deposits or withdrawals work at a specific site, a bonus term that doesn't match what we published, or a complaint about an operator. Below is how to reach us, what we can realistically help with, and what belongs somewhere else.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and your message lands with the editorial team, including Jordan Hayes, who maintains the BTC casino rankings. We read everything and aim to reply to genuine reader questions within a couple of working days. We are not a 24/7 desk, we have no phone line, and we do not run a live chat.
Put the casino name in the subject line if your message concerns one. It sounds trivial, but it is the single thing that gets a message answered faster, because rankings, bonus terms and payout notes all live in separate files per operator.
What to include so we can actually help
- The site in question — for example BetPanda, CoinPoker Casino or Cryptorino. Names get recycled across the industry, so tell us which page on jimketch.com you were reading.
- The coin and network — BTC on-chain, Litecoin, Dogecoin, ETH, or a stablecoin like USDT or USDC, and which chain you sent it on. Most "missing deposit" stories come down to the wrong network or an unconfirmed transaction.
- Timing — when you deposited or requested a withdrawal, and how many confirmations the block explorer shows.
- The exact bonus wording — a screenshot or copy-paste of the promotion and its playthrough terms if you think our figure is out of date.
- What you have already tried — whether you've raised it with the casino's own support and what they said.
Please don't send us seed phrases, private keys, exchange logins, casino passwords, 2FA codes or scans of ID documents. We will never ask for any of them, and anyone claiming to be us who does is not us.
What we can help with, and what we can't
| We can | We can't |
|---|---|
| Correct an error in a review, rating or bonus figure | Release, unlock or chase a withdrawal on your behalf |
| Explain how on-chain deposits, confirmations and network fees generally work | Overturn an operator's account closure, KYC request or bonus forfeiture |
| Point you to the licensing details an operator publishes | Give legal advice on whether you may play from your state |
| Log a complaint pattern about an operator and re-examine its ranking | Give tax advice on crypto gains or gambling winnings |
| Answer questions about how we compare BTC casinos | Help anyone bypass geoblocks, state restrictions, KYC or AML checks |
That last row is firm. We publish comparisons; we do not help anyone get around a site's terms of service, a state block or an identity check. If an operator has restricted your account, its support team is the only route.
Disputes with a casino: the order to work through
We are not a regulator or an alternative dispute resolution body, and we have no authority over any operator. If money is involved, work through it in this order:
- Raise a ticket with the casino's own support and keep the reference number.
- Escalate in writing, quoting the specific clause of the terms you think applies.
- Check the licence footer on the site — most offshore crypto casinos list a Curaçao or Anjouan licensing entity, and some publish a complaints address for it.
- Tell us. We can't recover funds, but repeated, evidenced reports about the same operator do affect where it sits in our rankings, and we would rather warn other readers than leave a listing untouched.
How our commercial relationships work
We should be plain about this before you write to us about a ranking. Crypto Casinos earns commission when a reader signs up through some of the links on this site. That is how the site is paid for. It does not buy a position: commercial terms are agreed separately from the editorial scoring, and an operator paying us does not get a higher rating, a softer write-up or protection from being dropped.
If you think a review reads like an advert, say so and point to the sentence. That is a fair complaint and we will look at it.
Operators and PR: what we need from you
If you run or represent a Bitcoin casino and want to be considered, email the same address with the licence jurisdiction and number, the US states you exclude, the coins and networks you settle in, your withdrawal limits and stated processing times, your game suppliers, and the full terms for any welcome or cashback offer. We do not publish bonus figures without their wagering requirements, time limits and eligibility rules, so incomplete submissions sit unanswered.
We don't accept guest posts, paid links inside editorial copy, or pre-written reviews. We don't republish operator marketing copy either.
Questions about the sites we rank
A lot of contact messages are really questions about specific operators, so here is the short version for the three we currently rank highest. Full detail sits on the review pages.
BetPanda
It leads our list at an editorial rating of 10.0, largely because it is built around crypto rather than retrofitted for it, and its headline promotion is a 10% weekly cashback rather than a large front-loaded match. Cashback is usually simpler to reason about than a deposit bonus, but you still need to read the terms: cashback offers typically calculate on net losses over a defined week, can carry a playthrough requirement before the credit is withdrawable, and may exclude certain game categories. The limitation readers should weigh is that an ongoing percentage back is worth far less up front than a big match bonus, so bonus-hunters looking for a headline number will find it modest. Like all the sites here, it is licensed offshore, not by a US regulator.
CoinPoker Casino
Rated 9.9, and it is on the list because it comes from a poker-first background, which matters if you want a card room alongside slots and live tables. The advertised offer is a 150% welcome bonus up to $2,000. Treat that ceiling as the maximum, not the expectation: a match of that size normally carries a playthrough requirement on the bonus amount, a time limit to clear it, minimum-deposit eligibility and game weightings that count slots differently from blackjack or roulette. Check the current terms on the operator's own promotions page before depositing. The trade-off is that a poker-led site tends to have a narrower casino catalogue than a pure casino brand.
Cryptorino
Also 9.9, and the one people email about most because of the size of the headline: a 100% match bonus up to 1 BTC plus 10% weekly cashback. A bonus cap denominated in Bitcoin is worth saying something about — its dollar value moves with the BTC price, in both directions, so the figure you see advertised is not a fixed dollar amount. Reaching a cap of that scale would require a deposit most players will never make, and the match will come with wagering, expiry and eligibility conditions. The genuine limitation here is complexity: two overlapping promotions mean two sets of terms, and bonus funds usually can't be combined with cashback in the way people assume.
Comparing the rest of the list
The other operators we track appear in the cards above with their current headline offers. Every figure below is the advertised maximum and carries the operator's own wagering, time-limit and eligibility conditions, which you must read on their site before depositing.
| Casino | Editorial rating | Advertised headline offer |
|---|---|---|
| Punkz | 9.8 | 20,000 USDT welcome bonus + 15% cashback |
| Hyperlucky | 9.8 | 20% daily cashback up to $10,000 + 100 free spins |
| Winna | 9.6 | Up to 60% rakeback and 25% instant cashback |
| Thrill | 9.6 | Up to 70% rakeback + 10% cashback |
| BC Game | 9.5 | Four match bonuses up to $4,000 + 400 free spins |
| Wild.io | 9.5 | Up to 350% welcome package across first three deposits + 200 free spins |
| Vave | 9.5 | Up to 550 USDT bonus + up to €75 free bet + 5% cashback |
Ratings are our own editorial scores, not customer-review averages, and they are not a prediction of how any individual will fare.
Money questions we get asked before anything else
There is no charge to read Crypto Casinos and no membership. The cost of taking part sits entirely with the casinos: you fund an account from a self-custody or exchange wallet, and you pay the network fee for each transaction. Bitcoin on-chain fees vary with congestion, which is why several of these sites also settle in Litecoin, Dogecoin, Ethereum and the stablecoins — a USDT or USDC balance holds its dollar value while you play, whereas a BTC balance moves with the market. That volatility cuts both ways and is a real risk on top of the gambling risk itself.
Confirmation times depend on the chain and the number of confirmations an operator requires before crediting, not on the casino's marketing. Withdrawals go back to a crypto address, usually with per-transaction and per-period limits, and sometimes with an identity check triggered by size or by an AML flag even at sites that advertise minimal verification. Anyone promising instant, unconditional payouts is describing a best case. If an operator's stated limits or timings differ from what we published, that is exactly the kind of correction we want by email.
What you'll find across these sites
Most of the operators here run the same broad categories: slots from third-party studios, live dealer rooms with blackjack, roulette and baccarat, RNG table games, and a set of in-house originals — crash, dice and plinko are the common ones. Provably fair mechanics generally apply to the originals, letting you verify a result's seed, while third-party slots rely on RNG certification from testing labs instead. Several of these brands also run a sportsbook alongside the casino, which is a different product with its own odds, limits and bonus terms — a free bet like the one in Vave's package applies there, not to slots. Some, CoinPoker Casino among them, also operate poker, where rake and rakeback replace house edge as the thing to compare.
Legal standing, age and playing responsibly
Every operator listed here is offshore. They hold licences in jurisdictions such as Curaçao or Anjouan, and none of them is licensed or overseen by a US gambling regulator. There is no federal legalization of online casino gaming in the US; regulated online casinos exist in a small number of states, and those operators do not run on crypto. For most US players, offshore crypto casinos sit in a legal grey area, and availability varies by state — several sites self-restrict particular states, and you must check your own state's laws before playing. We won't tell you a site is available where it isn't, and we won't help anyone work around a restriction.
You must be at least 18, and 21 where the operator's terms or your state's rules set that minimum — check the site's own stated age limit before registering. US players are generally liable for tax on gambling winnings and on crypto gains; that is general information, not advice, and a qualified tax professional is the right person to ask about your situation.
Gambling costs money and most sessions end in a loss. It is entertainment, not income, and no coin, strategy or bonus changes that. If it stops feeling like entertainment, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Note too that offshore sites may not offer the deposit limits, cool-offs or self-exclusion tools that state-regulated operators are required to provide. Our responsible gambling resources go into the tools worth setting up and where to get help.
Corrections, sources and the rest of the site
Our listings were last fact-checked on Sep 23, 2026. Bonus terms, coin support and withdrawal limits change without notice, and operators sometimes change them faster than we can verify, so treat the casino's own current terms as authoritative and tell us when ours drift. We research and verify published information; we do not claim to have deposited, played or withdrawn at these sites.
If your message is about who writes this and how the scoring works, our editorial approach covers it. For the rules governing use of this site, see the site terms. Readers outside the US sometimes land here looking for UK casinos outside GamStop instead — that is a separate market with separate rules.
Send it to [email protected] whenever you're ready. No question about wallets, confirmations or bonus terms is too basic for us to answer.